State Farm® Insurance Agent Pam Neely

"They have been great and helped get everything all set up. Could not be happier with this team!"

"What a great experience with the team at state farm. Brandon was kind, efficient, found me a great price and me being clueless about renters insurance, he gave me information, explaining everything very simply and clearly. Such a breeze and a delight getting insurance. I called the first time and he called my random number back right away, which is something I hadn't experienced before. Thank you so much! Excellent job you guys! I'll certainly share that with everyone I talk to about insurance!"

"Hands down, best customer service ever. Think of Brandon like a brother. He's looking out for you."

"I had a great experience with this State Farm, especially working with Brandon! He was so kind, professional, and well-spoken, and made the whole process super easy. He helped me get everything taken care of in a very short amount of time and was genuinely so nice and helpful. Definitely recommend!"

"The agents at Spring Mills State Farm are amazing. Brandon has helped me multiple times with multiple vehicles and my home insurance-I appreciate State Farm insurance for their great customer service and less expensive car insurance."

"It’s always a smooth process dealing with Devin. No automation, pressing 5 different prompts. I call, he answers and gets things done. It’s much appreciated. Outstanding service."

"Devin has been great. Always helpful. Anytime we call about our policy or need a change he is on it and makes sure we are satisfied. Highly recommend this office."

"Best State Farm agency around Devin always helps me out fast with no issues and always gives me a great price.. thanks a lot and I will never choose any other insurance company thx again"

"Found similar coverage with geico for half the cost. They just kept raising our rates over and over . They dont even try to lower your rates. I feel they take advantage of long time loyal customers. Thinking we just won't take the time to compare rates. Agents where always friendly and avaliable when needed for adding or removing vehicles."

"PATHETIC BEHAVIOR BY WHAT IS SUPPOSED TO BE A PROFESSIONAL IN HER INDUSTRY!!!

This is the absolute WORST agency I have ever dealt with! My fiance was hit in the middle of Edwin miller in front of the state police barracks back March 4th...as of the moment of this review 5/1/26 neither he nor I have heard a single word from this locations representatives. I personally emailed Pam Neely asking for her to reach out to one of us, and to this day neither of us have heard a single word from her or the agency in its entirety! Our vehicle was totaled, the agent (a friend of the family) messed up and had no rental reimbursement set up on the policy, the other driver was on a suspended license, with a questionable policy of their own. We sought help to get things moving, never got a call back from anyone except the 3rd party adjuster, who btw was rude, disrespectful and added to the stress of the situation! We literally handled every part of the claim ourselves, and had no clue that was even possible! We had gap insurance and they requested a document only Pam's company could provide and once again no contact what so ever made to either of us from Pam, the agent Devin, or state farm at all! We again emailed Pam asking to just CALL us. NOPE! Not one call during this entire event! We are now out THOUSANDS and STILL she has never had the respect of 1 little effortless call! Never EVER have I ever experienced or even heard of someone experiencing something like this from their OWN insurance company. But here we are 2 months after the initial claim and no one will speak to either of us! PATHETIC BEHAVIOR!
So if you're lucky enough to not need to ever make a claim, they may be okay for coverage... but God forbid you need them, because they will not be there for you!"

"The agents here are very polite, knowledgeable and patient. On top of this, State Farm has lowered my rate this term from an already extraordinarily low price. I couldn’t be more satisfied."

"Brandon is one of a kind!!! He helped me and walked me through everything and made sure I understand everything!!! Im so happy we went through Brandon and State Fram!! Brandon your the best keep up the hard work!!"

"I cannot recommend Brandon Noyes with State Farm highly enough. From my very first inquiry about insurance, he has consistently gone above and beyond to ensure I felt informed and comfortable throughout the process. His impressive depth of knowledge about various insurance products was evident, and he took the time to explain every option clearly, helping me understand both the benefits and potential drawbacks. What truly distinguishes Brandon is his commitment to personalized service. He listened carefully to my unique circumstances and tailored his recommendations specifically for me. I never felt rushed or pressured; instead, I felt valued and respected as a client. Whenever I have questions or need clarification, Brandon responds quickly—often within minutes—making the entire experience seamless and stress-free. If you're searching for an insurance agent who genuinely cares about their clients and delivers exceptional service, Brandon is outstanding. I feel confident knowing I have such a reliable professional supporting me."

"Brandon Noyes made shopping for homeowners insurance a breeze. He was able to bundle our car insurance as well, which is saving us so much money! Brandon was great at answering all of our questions and responded quickly with all the information we needed throughout our home-buying process. I couldn’t be happier with my experience and would highly recommend him and his team for all your insurance needs."

"Was attempting to speak with another agency that I had already been working with. Called them by mistake and was told that this *was* the agency I was working with. They were going to let me purchase policies from them and everything until I realized and hung up on them. Would not recommend this agency as it they have some seriously shady business practices."

"Okay just saving 3 grand alone between auto and home would be worthy of a 5 star review. But Mr. Brandon Noyes was awesome. I mean spending over an hour, running into his lunch time, trying to help me save all while being so patient with long list of questions I had. I appreciate that. Saving money is great but stellar customer service is where companies build a loyal customer base."

"I would highly recommend Brandon Noyes to handle all of your insurance needs. He is an advocate for his customers and gives personal attention to your account and questions."

"The team here has been absolutely amazing! They care for their clients and help them out with the best prices. They are kind, work closely with you to meet your needs, and are always on your side! Huge shoutout to Brandon and Devon for always answering my question with enthusiasm, kindness, and care."

"From the time I moved to WV until now, I have not had one accurate interaction with them. I've never met Pam, as she has not ever been in the office when I was there, nor has she ever contacted me.

Her team are either inexperienced, not motivated or just incompetent. They are very nonchalant and have messed up every transaction I have had with them.

They screwed up my transition from another state and I went without insurance over the weekend after both I and the other agent called them numerous times to make the transition.

I attempted to change beneficiaries (in person) and Devin did not follow the correct process -- I received a notice in the mail that the change was not complete and I had to fill out another form and take it to him.

When reviewing my life policy, he could not explain the higher premium that I would have next year, but he did say I would not get a notice of it to change my payments - and thus default on the policy. He said he wrote down to call me, but in light of all the other mishaps, I'm not going to take that chance.

I'm changing agents this week. Despite her huge billboards, Pam is not "here to make life go right"."

"Brandon always goes above and beyond! Any questions you have he’s the one to go to!!"

"I have had nothing but positive experiences since switching to State Farm. The agent, Brandon Noyes Has truly been the most helpful agent to work with. He has helped me to understand my policy more in-depth and also has been there when I have had questions and has never seemed disgruntle or sounded irritated. He is The epitome of excellent customer service. He is definitely the reason I continue to be a part of State Farms clientele."

"BRANDON at the Springmills location is the most knowledgeable, professional, helpful,relaxed chill person to deal with. First he set my mind at ease by throughly explaining procedures then he blew my mind with savings. Only regret is not calling BRANDON from state farm sooner. I would very highly recommend anyone looking for insurance or looking to switch up and save to contact BRANDON..."

"Brandon is always friendly, talkative and eager to help!!"

"Brandon was amazing! He is knowledgeable, friendly, and a great person to work with! This team always gets back with me as soon as possible. They saved me hundreds of dollars!"

"Saved me so much money on my car and auto insurance. Brendon was great, wailed me through everything. Thanks State Farm"