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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teresa Taylor

July 11, 2024

1  out of  5 rating by Teresa Taylor
"Horrible experience in this office with Brandon in particular. My experience with him has been so bad that I have written letters to the CEO of state farm and filed a complaint with the WV Insurance Commission. This employee is unbelivably disrespectful, resentful, disdainful, and lazy. This office made mistakes, cancelled my homeowners insurance without my knowlefge or consent when I carry a mortgage on the property and then refused, initially, to reinstate my insurance. Its a horror show with this guy! If i could give less than 1 star i would!"
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Tyler Rogers

July 6, 2024

5  out of  5 rating by Tyler Rogers
"Brandon helped me put setting up my motorcycle insurance in a pinch at the end of the day before you guys closed for the weekend. I truly appreciate the help and is also why I will always be a state farm customer. Brandon you da freaking man Goodluck with everything brother!"
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May 8, 2024

1  out of  5 rating by Jacob
"Love Pam, she is the best agent I have ever dealt with. She is professional beyond requirement and has always done the best for my family and I. But the fact they have an employee named Devin there destroys their credibility. I don't know what kind of hiring process you have but might wanna tighten that up. Unprofessional is to good a word for this employee. My wife called about damage to our fence due to neighbors' neglectents and was promptly told there is nothing they can do. Imagine paying them and something they have insured gets damage, but they will give no assist. After he took his unprofessional tone with me to try and down talk with me as if he sits up on his high horse he found the conversation a little different. We were also informed our ductable was now 3200 but if we pay an extra 100 to 1500 extra a year it will only be a thousand. Once he finally stopped repeating himself with his childish attitude low and behold, there is something they can do. Imagine that. If you ever have the burden of this bottom of the barrel employee answering the phone. Don't waste your breath, hang up and prey you get someone with some competence. State Farm insures everything we own but yet can't be bothered to ensure something they insure gets fixed with that 3200 payment."
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Charles Custer

March 25, 2024

5  out of  5 rating by Charles Custer
"We unfortunately had a couple claimsthis past year. The staff at State Farm were extremely helpful and guided us through each step thank you Brandon and Devin."
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William Cosner

March 13, 2024

5  out of  5 rating by William Cosner
"Brandon, is always professional, helpful and takes time to ensure all my questions get answered correctly. He is always friendly, when I frequent other businesses, he always sees me and greets me. Your fortunate to have such amazing employee. 👍"
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Amy Mitchell

March 13, 2024

5  out of  5 rating by Amy Mitchell
"Brandon Noyes and the whole office at Pam Neely’s State Farm is fantastic! Brandon anticipated everything I would need to do to register my car in WV and helped make it as simple as possible. He saved me a lot of money too! He did the same when we bought our house—as newcomers, we needed a lot of help, and he was always there with his good humor, saving me money! We got the house insured with a minimum of effort. I can’t enough about Brandon’s efficiency and that of the office. My real estate agent steered me their way, and that’s always the best recommendation! West Virginia Nice!"
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shirley greenfield

March 8, 2024

5  out of  5 rating by shirley greenfield
"Brandon Noyes is a very good agent, he assist me with car insurance and life insurance. I would highly recommend people to come to state farm. Shirley Greenfield"
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Diana Hernandez

November 2, 2023

5  out of  5 rating by Diana Hernandez
"Such a wonderful experience. Brendan was so efficient, knowledge and very friendly. Brendan made us feel right at home. Devin was very nice and Pam. We would definitely recommend them."
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Melody Stockman

August 28, 2023

5  out of  5 rating by Melody Stockman
"Professional, caring and look out for you. Brandon has been alife saver. He's my go to guy."
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William Beers

August 25, 2023

5  out of  5 rating by William Beers
"They always treat me great here. No matter how big or small the issue!"
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Mohamed Hubib

May 27, 2023

5  out of  5 rating by Mohamed Hubib
"Exceptional service, Brandon is wonderful guy to work with !"
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Tim James

April 19, 2023

5  out of  5 rating by Tim James
"Very friendly environment, everyone there is very helpful & genuine!!"
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reia Brown

April 14, 2023

5  out of  5 rating by reia Brown
"Our agent was Brandon. Ended up helping us with 2 different sets of quotes and he was fantastic! He was very patient and very thorough! We tried to use him for our 3rd (and final) quote, but unfortunately couldn't, because we bought in a different state."
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February 2, 2023

1  out of  5 rating by HAWAII50
"I’m not very comfortable and uneasy when dealing business with this particular agency. The staff were unpleasant, rude and arrogant when they speak to me. No patience and kinda irritated when questions arise."
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December 15, 2021

5  out of  5 rating by Joshie!
"Thank you Brandon. Great job"
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Donald Lemon

November 16, 2021

5  out of  5 rating by Donald Lemon
"Friendly staff,and very helpful."
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J Fearnow

October 11, 2021

5  out of  5 rating by J Fearnow
"Very polite"
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Jackie Fearnow

October 11, 2021

5  out of  5 rating by Jackie Fearnow
"Pam and team are always there to assist whenever I have needed."
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Kelly Gray

July 28, 2021

5  out of  5 rating by Kelly Gray
"They treat me so well"
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K9 Kelly K J Griffin

May 17, 2021

5  out of  5 rating by K9 Kelly K J Griffin
"Called ahead requesting an insurance card 4 DMV my paper was ready when I arrived"
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Damon Conley

February 22, 2021

3  out of  5 rating by Damon Conley
"This office is great but whatever underwriting team they use are crooks keeping people’s money that’s owed out after canceling coverage."
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Sarah Nicole Hartman

October 15, 2020

5  out of  5 rating by Sarah Nicole Hartman
"Pam neely and her team are awesome i love my broker she is womderful... I am so glad i have such a precious group of people that are there no matter day or night weekend holiday and if u cant reach them they are quick to react and contact their clients i will never change brokers and the day Mrs neely retires might be my last day driving i love this agency and will never change insurance because tgey are so wonderful"
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Robert Renner

September 7, 2020

5  out of  5 rating by Robert Renner
"Great place really nice people"
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Averil Doyle

June 1, 2020

5  out of  5 rating by Averil Doyle
"I always enjoy my visits here when I have to come add a policy or make changes. I really enjoy the good customer service and friendly staff. 😊 Being well known and being able to build relationships with my agents really means a lot to me as a customer."
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Kevin Clayton

March 16, 2020

4  out of  5 rating by Kevin Clayton
"Very nice people, rates are just a little higher than most"